At AWSBet, protecting your personal data is not an afterthought — it is a core commitment. This Privacy Policy explains what information we collect from Malaysian members, why we collect it, how it is processed and stored, and what rights you hold over your own data. We encourage you to read it carefully.
Privacy at a Glance
Six key principles guide our approach to data privacy across every interaction on the platform.
AWSBet collects only the personal data strictly necessary to operate your account, process transactions, and comply with applicable regulatory obligations. We do not harvest data beyond what serves a defined and lawful purpose.
All data transmitted between your device and AWSBet servers is protected by 256-bit SSL/TLS encryption. Stored personal data is encrypted at rest and access is restricted to authorised personnel only, on a strict need-to-know basis.
You have the right to access, correct, port, and request deletion of your personal data at any time. AWSBet will respond to all valid data subject requests within the timeframe required by applicable data protection law.
AWSBet does not sell, rent, or trade your personal data to third-party marketers. Data is shared with external parties only where legally required, or where a trusted service provider processes it strictly on our instructions.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Account data is typically retained for five years following account closure to satisfy regulatory obligations.
In the event of a personal data breach that poses a risk to your rights and freedoms, AWSBet will notify affected members and relevant authorities within the timeframes prescribed by applicable data protection legislation.
This Privacy Policy ("Policy") issued by AWSBet ("the Platform", "We", "Us", "Our") and applies to all personal data collected from individuals ("Members", "Users", "You") who access or use the services available at https://awsbet.cam and any associated mobile interfaces or sub-domains ("the Website").
AWSBet is committed to processing personal data in accordance with applicable data protection and privacy legislation. This Policy describes, in clear and accessible language, the categories of personal data we collect, the purposes for which it is processed, the parties with whom it may be shared, and the rights available to you as a data subject.
By registering an Account on AWSBet or by continuing to use the Website after this Policy has been brought to your attention, you acknowledge that you have read and understood the practices described herein. If you do not agree with any aspect of this Policy, you should refrain from using the Platform and, where applicable, contact us to request account closure.
This Policy should be read in conjunction with AWSBet's Terms & Conditions, which together form the complete legal framework governing your use of the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
AWSBet acts as the Data Controller in respect of all personal data collected through the Website. As Data Controller, AWSBet is responsible for determining the purposes for which your personal data is processed and the means by which that processing takes place.
All data subject rights requests and privacy-related enquiries should be directed to AWSBet's designated data contact. Contact details are provided in Section 16 of this Policy.
AWSBet collects and processes the following categories of personal data in connection with the provision of the Platform's services:
| Data Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender | Account registration; KYC submission |
| Contact Data | Email address, phone number, residential address | Account registration; KYC submission |
| Identification Documents | Malaysian NRIC, passport, driver's licence, utility bill | KYC verification process |
| Financial Data | Bank account details, eWallet identifiers, transaction history | Deposit and withdrawal processing |
| Transactional Data | Bet history, game history, deposit and withdrawal records | Platform activity |
| Technical Data | IP address, browser type, device identifiers, operating system | Automatic collection on site access |
| Usage Data | Pages visited, session duration, click paths, feature interactions | Automatic collection via cookies and analytics |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Customer support interactions |
AWSBet does not intentionally collect Special Category Data (e.g., data concerning health, political opinions, or religious beliefs) except where specifically required by applicable law — for example, when processing a responsible gambling self-exclusion request that necessitates health-related context.
AWSBet collects personal data through the following primary mechanisms:
AWSBet processes your personal data for the following defined purposes:
To create, verify, maintain, and close your AWSBet Account, including authenticating your identity at login and processing KYC documentation.
To process deposits and withdrawals via your chosen Malaysian payment method, including Touch 'n Go eWallet, DuitNow, FPX, and local bank transfers; and to maintain accurate financial records of all transactions.
To provide access to the Platform's sports betting markets (including EPL, Liga Super Malaysia, UFC, and other events), casino games, and promotional offers; and to personalise your experience based on preferences and activity.
To respond to your enquiries via live chat, email, or other support channels; and to maintain records of communications for quality assurance and dispute resolution purposes.
To fulfil AWSBet's obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and data protection legislation; and to cooperate with lawful requests from regulatory and law enforcement authorities.
To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and other conduct that violates AWSBet's Terms and Conditions or applicable law.
Where you have provided consent, to send you promotional communications about offers, bonuses, and Platform updates via email or on-platform notifications. You may withdraw marketing consent at any time through your Account settings or by contacting support.
To implement and monitor responsible gambling tools including deposit limits, loss limits, cooling-off periods, and self-exclusion requests; and to identify Members who may be exhibiting signs of problem gambling behaviour.
AWSBet relies on the following legal bases to process your personal data:
AWSBet does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes. Personal data is shared only in the following circumstances:
All third parties who process personal data on behalf of AWSBet are required to enter into data processing agreements that obligate them to handle your data securely, lawfully, and only for the purposes specified by AWSBet.
AWSBet primarily processes and stores personal data within facilities serving the Asia-Pacific region. However, certain service providers — particularly cloud infrastructure and software-as-a-service (SaaS) vendors — may process data in jurisdictions outside of Malaysia.
Where personal data is transferred internationally, AWSBet ensures that appropriate safeguards are in place — including contractual protections equivalent to those required under applicable data protection law — to protect your data to a standard no less rigorous than that described in this Policy.
AWSBet retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately practicable due to technical constraints, the data will be isolated and protected from further processing until deletion is completed.
AWSBet uses cookies and similar tracking technologies to operate improve the Platform. The following categories of cookies may be placed on your device:
You may manage your cookie preferences at any time through your browser settings. Note that disabling certain categories of cookies may affect the functionality of some Platform features.
As a data subject, you hold the following rights in respect of your personal data held by AWSBet. To exercise any of these rights, please contact us using the details provided in Section 16. We will respond within the applicable statutory timeframe.
Please note that certain rights are subject to limitations. For example, AWSBet cannot erase data it is legally required to retain for AML or regulatory compliance purposes. Where a request cannot be fulfilled in full, we will explain the reason and, where possible, provide partial fulfilment.
AWSBet implements comprehensive technical and organisational security measures to protect your personal data from accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:
While AWSBet takes all reasonable steps to protect your personal data, no transmission over the internet or method of electronic storage is entirely secure. Members are responsible for maintaining the confidentiality of their own account credentials and should contact us immediately if they suspect any unauthorised access to their account.
AWSBet's services are strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data relating to persons under the age of 21. If AWSBet becomes aware that a minor has registered an account or submitted personal data, the account will be suspended immediately and all associated data will be deleted in accordance with applicable data protection law.
If you believe that a minor may have registered an account on the Platform, please contact us immediately at the address provided in Section 16 so that we can investigate and take appropriate action without delay.
AWSBet reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, business operations, or data processing practices. Where material changes are made, we will notify Members via email or an in-platform notification prior to the changes taking effect. The effective date at the top of this Policy will be updated accordingly.
Your continued use of the Platform following notification of any changes constitutes your acceptance of the updated Policy. If you do not agree with the revised terms, you may request account closure before the changes take effect.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact AWSBet through the following channels:
AWSBet will acknowledge all written data subject requests within two (2) business days and endeavour to resolve them fully within thirty (30) days of receipt. Where a request is particularly complex or involves a large volume of data, we may extend this period by up to an additional thirty (30) days and will notify you accordingly.
Your Privacy Is Protected
Knowing how your data is handled is part of betting responsibly. AWSBet is committed to transparent, secure, and lawful data practices — so you can focus on the sports and games you enjoy. EPL, Liga Super Malaysia, live casino — all in MYR, all backed by genuine privacy protection. For players aged 21 and above only.
256-bit Encryption · MYR Transactions · 24/7 Support · 21+ Only
Our support team is available 24/7 to address any data or privacy-related concerns you may have.
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