Safe & Responsible Play

Responsible Gambling
at AWSBet

Gambling at AWSBet is meant to be enjoyable entertainment — nothing more. We believe every Malaysian player deserves a safe environment with the tools and information needed to stay in control. This page sets out our commitment to responsible gambling, the practical tools available to you, and where to find help if you or someone you care about needs it.

For Players Aged 21 and Above Only
Gambling Can Be Addictive

If gambling is no longer fun and is causing stress, financial difficulty, or relationship problems, please use our self-exclusion tool or reach out to a support service immediately. Help is available right now.

Our Commitment

How AWSBet Protects Malaysian Players

Responsible gambling is not a checkbox for us — it is an ongoing operational priority embedded into how we build and run the platform.

Strict 21+ Age Policy

Access to AWSBet is restricted to players aged 21 and above. Age verification is mandatory as part of KYC compliance. Any account found to belong to a person under 21 is suspended immediately and all funds returned. There are no exceptions.

Deposit & Loss Limits

Set daily, weekly, or monthly deposit caps and loss limits directly in your Account settings. Once applied, a limit reduction takes effect immediately. An increase requires a mandatory 24-hour cooling period before it activates, giving you time to reconsider.

Self-Exclusion Programme

Exclude yourself from AWSBet for a defined period — from 30 days up to five years — or request a permanent exclusion. During an exclusion period, you cannot place bets, deposit, or receive promotional communications. Requests are processed within 24 hours.

Session Time Reminders

Enable on-screen notifications that alert you after a set period of continuous play. Whether it is 30 minutes or 2 hours, session reminders help you stay aware of how long you have been active — a simple but effective habit-forming tool.

Cooling-Off Periods

Need a short break without committing to full self-exclusion? A cooling-off period temporarily suspends your account for 24 hours up to 6 weeks. Your balance is preserved. No wagering or deposits are possible while active.

Reality Check Prompts

AWSBet monitors for unusual changes in play patterns — such as significantly increased deposit frequency or stake escalation — and proactively sends Account notifications prompting you to review your recent activity and tools available.

Know the Signs

Healthy Gambling vs. Problem Gambling

Most people who gamble on AWSBet — placing a weekend bet on EPL, following Liga Super Malaysia results, or enjoying a few hands of live baccarat — do so without any issue. But gambling can become problematic when it stops being entertainment and starts affecting everyday life.

Understanding the difference between healthy and problem gambling is the first step toward protecting yourself and the people around you.

Healthy Gambling
You bet within a fixed budget
Losses are affordable and accepted
You can stop whenever you want
It does not affect work or relationships
You never chase losses
It remains purely for enjoyment
Problem Signs
Betting more than you can afford
Chasing losses with bigger bets
Hiding gambling from family
Borrowing money to gamble
Feeling anxious without gambling
Neglecting responsibilities

Self-Assessment

Ask Yourself These Questions

If you answer "yes" to two or more of the following questions, we strongly encourage you to review your habits and consider using our responsible gambling tools or seeking external support.

1
Have you ever gambled with money that was meant for essential expenses such as rent, food, or bills?
2
Have you tried to win back money you lost by placing more bets immediately after a losing session?
3
Do you feel restless, irritable, or anxious when you are not gambling or when you try to cut back?
4
Have you lied to family members, friends, or employers about how much you gamble or how much you have lost?
5
Has gambling negatively impacted your job, studies, or important personal relationships?
6
Have you borrowed money or sold personal possessions to fund your gambling activity?
7
Do you find yourself thinking about gambling frequently throughout the day, including planning your next session?

Two or more "yes" answers suggest your gambling habits may benefit from professional support. All of the resources listed on this page are free, confidential, and available to Malaysian residents.

Take Control

How to Activate Responsible Gambling Tools

All AWSBet responsible gambling tools are accessible directly from your Account dashboard. You do not need to contact support to set a deposit limit or activate a cooling-off period — it takes under two minutes and takes effect immediately for restrictions, or after the 24-hour review period for limit increases.

1
Log in to your AWSBet Account Access your account from any device — desktop or mobile browser.
2
Navigate to Account Settings Click your username or profile icon in the top right corner, then select "Responsible Gambling" from the menu.
3
Choose Your Tool Select from Deposit Limit, Loss Limit, Session Reminder, Cooling-Off, or Self-Exclusion options.
4
Set Your Parameters Enter your desired limit amount or exclusion period. For deposit and loss limits, enter your MYR amount and choose daily, weekly, or monthly.
5
Confirm and Save Confirm your selection. Restrictions activate immediately. A confirmation email will be sent to your registered address.

If you are unable to access your account or would prefer assistance, our 24/7 live chat support team can help you activate any responsible gambling tool directly. Simply request it — no questions asked.

Self-Exclusion Details

AWSBet Self-Exclusion Programme

Self-exclusion is a formal agreement between you and AWSBet. Once activated, it cannot be reversed during the exclusion period — even if you contact support and request reinstatement. This is by design, to provide a genuine barrier when you need one most.

Important: Self-exclusion is a serious commitment. During the exclusion period, you will not be able to log in, deposit, place bets, or receive promotional communications. Your account balance will be returned to you via your registered payment method.

Available Exclusion Periods:
  • 30 days — Short-term break to reset your habits
  • 3 months — Medium-term pause for more serious concerns
  • 6 months — Extended break recommended if gambling is impacting daily life
  • 1 year — Long-term exclusion for persistent issues
  • 5 years — Extended long-term commitment
  • Permanent — Irreversible lifetime exclusion from AWSBet
What Happens After Exclusion Ends:

At the end of a fixed-term self-exclusion (except permanent), account access is not automatically restored. You must contact our support team and complete a reinstatement review, which includes a mandatory 24-hour reflection period. We may also direct you to relevant support resources before reinstatement is confirmed.

Self-exclusion requests are processed within 24 hours of submission. If you need immediate assistance, please contact our live support team who can manually suspend your account while the formal process is completed.

Get Help Now

Support Resources for Malaysian Players

If you or someone close to you is struggling with gambling, the services below offer free, confidential support. You do not have to manage this alone. All contacts are for information purposes only — please reach out directly to these organisations.

Talian Kasih
15999

Malaysia's national social welfare helpline operated by the Ministry of Women, Family and Community Development. Available 24 hours daily for counselling and crisis support.

GamCare
GamCare.org.uk

An international problem gambling support organisation offering online chat, forum support, and self-help resources. Free and confidential services available in English.

Gamblers Anonymous
12-Step Support

An international fellowship of individuals who share their experiences and support each other in recovering from gambling problems. Meetings available in Kuala Lumpur and other Malaysian cities.

Hospital & Clinic Referral
Psychiatry Dept.

Public hospitals in Kuala Lumpur, Penang, Johor Bahru, and Shah Alam provide psychiatric and addiction counselling services. Your GP can provide a referral for specialist support.

A note on these resources: AWSBet lists these organisations for informational purposes only. We do not operate or manage any of the services above. All contact details, opening hours, and service descriptions are based on publicly available information and may be subject to change. We strongly encourage you to reach out directly to any of the organisations listed if you need support.

Protecting Your Family

Keeping Minors Away from Online Gambling

AWSBet strictly prohibits access by anyone under the age of 21. Our platform requires KYC verification, which includes government-issued photo identification, to ensure this age restriction is enforced. However, as an additional layer of protection, we encourage all adult members with children or younger family members in the household to take proactive measures.

Recommended Steps for Parents and Guardians:
  • Never share your AWSBet account credentials, username, or password with family members.
  • Always log out of your AWSBet account completely when not in use — especially on shared or family devices.
  • Consider enabling parental control software on shared devices or home Wi-Fi routers to restrict access to gambling websites.
  • Keep any banking or payment app credentials private and separate from family accounts to prevent unauthorised deposits.
  • Have open, age-appropriate conversations with young people about the risks of gambling and why it is restricted to adults aged 21 and above.
  • Report any suspected access by a minor to our support team immediately. We take such reports seriously and will investigate without delay.

If you discover that a minor has accessed your AWSBet account — whether to view content or place bets — please contact our support team immediately. The account will be reviewed, the minor's access blocked, and appropriate action taken.

Tips for Responsible Play

Playing Responsibly on AWSBet

Even if you are not experiencing problems, building responsible gambling habits from the start keeps the experience positive and sustainable. Here are some practical guidelines that AWSBet recommends to all members:

  • Set a budget before you start — Decide in advance the maximum amount you are prepared to spend in a session and treat it as an entertainment cost, not an investment.
  • Never gamble with money you cannot afford to lose — Only use genuinely discretionary funds; never funds set aside for rent, utilities, or essential expenses.
  • Do not chase losses — A losing run is part of gambling. Increasing your stakes to recover losses quickly leads to larger losses, not recovery.
  • Take regular breaks — Step away from the screen at regular intervals. Use our session reminder tool to prompt you.
  • Keep gambling in perspective — The house always has a mathematical edge over time. Treat any winnings as a bonus, not an expectation.
  • Avoid gambling when emotionally distressed — Gambling while stressed, anxious, depressed, or under the influence of substances impairs judgement and increases risk.
  • Balance gambling with other activities — Maintain a healthy variety of hobbies and social activities; gambling should be one small part of your leisure time.
  • Use our tools proactively — Do not wait until gambling becomes a problem before setting a deposit limit. Use our tools as a preventive measure from the start.

Play Safe, Play Smart

Enjoy AWSBet Responsibly

EPL weekends, Liga Super Malaysia matchdays, UFC fight nights — all of it is better when you are playing within your means, in full control, and simply enjoying the sport. AWSBet is here to make that possible for every Malaysian member. For players aged 21 and above only. If you need help, please use our tools or reach out to a support service.

Return to Homepage Read Our FAQ

21+ Only  ·  Play Within Your Means  ·  Tools Available 24/7  ·  Help Is Always Available

Need to Talk to Someone Now?

Reach out to Talian Kasih (15999) for free, confidential support — available 24 hours a day across Malaysia.

Or contact our AWSBet support team: